Frequently Asked Question's



I’ve made a booking. When can I pick up my gear?

You can pick up your rental gear any time after 3pm, the day before your hire period begins. We’re open until 7pm during June and September, and 8pm during July and August.
Our busiest time is between 4pm and 6.30pm, so before or after those times will ensure we get you set up without a long wait.

How is my rental equipment fitted?

Our trained technicians will ensure that you are fitted, set up and ready to hit the slopes! With comfort and safety in mind, we use custom software combined with experience to select your equipment. Should you have any issues at any time during your hire, let us know and we will happily change/refit your equipment.

Do I need to make a booking?

No, you can drop into our store but we highly recommend booking online. Bookings take priority, and although we have loads of rental gear, we can’t always guarantee that all packages will be available. Plus, you will get access to the best rates online!

Do I need to be an expert skier/snowboarder to hire the Sport and Demo gear?

Not at all, the different levels refer to the performance features and quality of our equipment. Our Backpacker range is our older fleet, whereas the Sport and Demo range is newer with the latest technology.

I want to have a day(s) off during my hire period. How does that work?

No problems! All you have to do is drop off your hire gear by 6pm on the day prior to the one that you want to take off. You just need to tell us the day before you want to start your hire period again. During busy periods, we can’t guarantee that you’ll get exactly the same equipment but it will always be equivalent.

Can I swap my skis for a snowboard or vice versa during my rental?

Yes, absolutely! If you’re one of the superstars that can ski and snowboard then why not make the most of it. Just bring in all of your rental equipment and we’ll swap it out for you any time during your hire period.

Can you arrange lift tickets and transport to the ski fields?

We can book transport to the ski fields for you and also have transport/lift pass combos available. Pick up is available from most accommodation locations in Queenstown.

What time do I need to return my equipment on my last day of hire?

You will need to return your ski and snowboard equipment by 6pm on the last day of hire.

Do you have GoPro’s available for hire?

We do! Hire is $40 per day and you can either bring your own SD card or purchase one from us for $25. Some of our helmets have mounts on them and we also have some chest harnesses available. 

Do you provide a concierge service? Can I store my skis/snowboards with you overnight?

Yes. If you rent from us, we can store your gear for you overnight.

Are there hotels nearby?

Yes, there are plenty of options to choose from! Check out HotelsCombined.

Have more questions? Contact us